COMPLIANCE

At OX Markets, our goal is to provide the best tools, enabling traders to become part of the fast and exciting regulated binary options and forex markets. In the event that you have a complaint to make we would recommend contacting your Account Manager first. In case your query has not been settled you may proceed to contacting our Compliance Officer who will be sure to solve the problem. The contact details are as follows:

The Compliance Officer OX CAPITAL MARKETS LTD
Address: 67, Spyrou Kyprianou, Office 201,4042 Limassol Cyprus
Tel: +357 25 000198

 

If we are not able to solve the problem immediately, the letter of acknowledgment, which you will be receiving within five working days of raising an issue, confirms that your complaint has been received and is being investigated. If you have any further comments or issues feel free to email compliance@oxmarkets.comdirectly.



COMPLIANCE FORM

Dear Sir/ Madame,

Please complete the required information below, in respect of your complaint:

Date the complaint was submitted:

 

1. Personal Data:

 

2. Complaint Details:

Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png pdf doc docx xls.

Kindly be advised that in order to examine your query in particulars, further details may be requested from you, during the complaint investigation process.

Thank you for taking the time to communicate to us why our product/services did not meet your expectations. We, will be in contact with you within the next 5 working days.

OX Capital Markets have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.