At OX Markets, our goal is to provide the best tools, enabling traders to become part of the fast and exciting regulated binary options and forex markets. In the event that you have a complaint to make we would recommend contacting your Account Manager first. In case your query has not been settled you may proceed to contacting our Compliance Officer who will be sure to solve the problem. The contact details are as follows:
If we are not able to solve the problem immediately, the letter of acknowledgment, which you will be receiving within five working days of raising an issue, confirms that your complaint has been received and is being investigated. If you have any further comments or issues feel free to email email@example.com.